1. ELIGIBILITY
1.1. No returns will be accepted, unless the product is damaged or defective (defined herein below).
1.1.1. Damaged means any packed product having quality issues leading to deleterious or destructive effects due to physical or chemical damage, or from any other circumstances, and which renders the product unfit for consumption and / or use.
1.1.2. Defective product is a product that causes injury to a person due to either a design defect includes packaging, a manufacturing defect, or a marketing defect.
1.2. You understand and agree that certain food products may require specific storage conditions and certain instructions may be required to follow as mentioned on the Packaging of the product. You are required to adhere to the same so as to enjoy the product in its best form and prevent spoilage, contamination of the product which may render it unfit for consumption or its intended usage. Products stored or used in conflict with such conditions and instructions shall be not eligible for Returns / Refunds.
1.3. DENTS / SCRATCHES: We take care and exercise due caution to deliver your product(s) in the best possible manner, however, there may be times that you may receive the product(s) with minor dents or scratches including slight indentations or creasing in a shipping carton. As a general consensus, it is safe to buy and use food from dented packaging; it does, however, depend on the condition the packaging is in and the food contained inside. Please note, that minor scratches and/or dents do not affect the quality of the product(s) or its intended use and thus, is safe and fit for use and consumption. However, we suggest you inspect each of the product(s) and packaging inside for damage as well. In case of a major dent or any leakage or if you notice any opening, pinhole, then we suggest not to use the product(s) and get in touch with our customer support without delay.
1.4. SHELF LIFE: Our Website and the product(s) itself, clearly reflects the Best Before / Expiry date (“Shelf Life”) of each product, which indicates and means that the product is fit and safe for use and / or consumption by the date indicated on the Website and also on the Product received by you. We shall never have any product(s) on our Website which are not safe / unfit for consumption.
1.4.1. In an effort to curb frivolous, invalid and false claims of rejecting and returning the product(s) which are well within the stipulated Shelf Life and also fit and safe for consumption, NO CLAIMS FOR ANY RETURN OF PRODUCT(S) WHICH ARE WELL WITHIN THE STIPULATED TIMEFRAME OF THEIR SHELF LIFE AS REFLECTING ON THE BEST BEFORE / EXPIRY OF THE PRODUCT(S) SHALL BE ENTERTAINED.
1.4.2. Return on issues of Shelf Life not being sufficient or enough, unless the Shelf Life is less than 20% at the time of receipt of the product by you which would be taken into account by us, evaluated at our end by the concerned team and fulfilling the eligibility criteria processed for return or refund as the case may be.
1.5. For any other items to be eligible for a refund, you have to return the item you have purchased to us within seven (7) calendar days of the delivery. If seven (7) days have gone by since your date of delivery, unfortunately we can’t offer you a refund or replacement. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
1.6. Fine Food takes stringent measures to ensure that the products delivered to you are in perfect condition. However, there is a remote possibility that the product may get damaged during transit or an incorrect product is delivered to you. In such a case, you may return a product brought from us in case of damage or defect within seven (7) days of purchase for non-perishable products and within two (2) days of purchase for perishable products.
1.7. Important information
1.7.1. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. You have to return the item you have purchased to us within seven (7) calendar days of the delivery. If seven (7) days have gone by since your date of delivery, unfortunately we can’t offer you a refund or replacement.
1.7.2. If our products arrived damaged, rotten or contaminated in any way, please contact us right away, and we will be happy to send a free replacement. This replacement for the damaged, rotten or contaminated products shall always be subject to our rights to recall the products to send it for further analysis and testing. If anything is unclear or you have more questions feel free to contact our customer support.
1.7.3. At the time of return, preferably, 100 % of the weight or volume of the actual product must be returned.
1.7.4. The refund or return shall be subject to inspection and in case it is not approved, then no refund shall be initiated.
1.7.5. The Product must be unused and in the same condition that you received it. It must also be in the original packaging.
1.7.6. The above policy is valid on all products except Gift cards and perishable items having shelf life of less than two (2) days.
REFUND TIMELINE
After the refund has been initiated by Fine Food as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
* NEFT – 1 to 3 business days post refund initiation
* Fine Food Credit – Instant
* Online Refund – 7 to 10 business days post refund initiation, depending on your bank partner
* Wallets – Instant
Please note, Fine Food initiates the refund after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to our warehouse. In case of any refund discrepancies, Fine Food may at its sole discretion, request you to share with us a screenshot of your bank statement.
SELF-SHIPPING OF THE PRODUCT
You can self-ship the return item via any reliable courier partner, at your cost.
ADDRESS FOR SELF-SHIP OF RETURNS
You can send the return to the following returns processing facility. Kindly do not send it to on any other address as the package would not be acceptable then.
Fine Food. Unique, 2nd floor unit 215 Twin Tower Lane, Off, SVS Rd, Prabhadevi, Mumbai, Maharashtra 400025
DECLINE OF RETURN REQUEST AND RETURN OF PRODUCT
5.1. This may happen, if the item you returned is used, damaged or labels are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Fine Food assumes no liability in this regard. For more details, please call our customer support .
5.2. This may happen, if the item you returned does not qualify the eligibility criteria as in Clause 8.1. above. We reserve the right to modify, amend or change our Return and Refund Policy from time to time.