Shipping And Delivery Policy


7.1.1. We strive to deliver products purchased from Fine Food in excellent condition and in the fastest time possible.

7.1.2. Products will be shipped to an address designated by you, if applicable, so long as such address is complete. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.

7.1.3. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order The delivery will NOT be redirected / redelivered to any other address in any circumstance.

7.1.4. The selected product will be delivered only in the city it is mentioned as “available” on this website.
7.1.5. Fine Food shall not be held responsible for damage of products after delivery.
7.1.6. Please tap on the “Orders” section under the account menu of the website to check your order status.

We deliver across India.

All orders placed on Fine Food are dispatched through our 3PL courier partners etc. A tracking number is provided as soon as the parcel is dispatched with which you can get updates on the location of the parcel and the estimated delivery date and time. Updates will be provided via E-mails and SMS frequently.

We do not allow this option on orders placed through our website, for now.

Kindly reach out to us for pilferage / leakage / tempering within Forty Eight (48) hours of delivery failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below pointers:
* Please do not use the item for which claim is being raised.
* You may be required to furnish information like a short description of the case (a few questions will be asked to help us understand the scenario)
* The snapshots of the packet and other boxes (if any). Try to cover the sides which look tampered/damaged.
* The refund for prepaid orders will be done after the investigation. You may not be liable for a refund if he/she falls in any of the scenarios stated below:
– Failure to provide adequate information about the case.
– Failure to provide snapshots of the packet and box (if any).
– If a pilferage / leakage delivery was received, claims must be made the same day.
– You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick-up your packaging for investigation at our end.

We do not currently offer international shipping.